Frequently Asked Questions
Everything you need to know about your MOEFLAVOR order.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
Due to the intimate nature of our apparel, we only accept returns on unworn items with original tags and hygiene liners intact within 30 days of delivery. Final sale items are excluded from returns.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. Since our designs vary in fit, we recommend checking your measurements against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my MOEFLAVOR pieces?
To preserve the quality of our fabrics and delicate trims, we recommend hand washing in cold water and laying flat to dry. Avoid bleach and tumble drying.